Discussion or argument

What's the difference between a discussion and an argument? You're going to hear a psychologist giving some tips to help people when they disagree with somebody about something. Listen and tick the six things she says.

1. Think carefully what to say when you begin a discussion.
2. Try to "win" the argument as quickly as you can.
3. Say sorry is something really is your fault.
4. Never avoid an argument by refusing to talk.
5. Don't say things which aren't completely true.
6. Don't shout
7. Don't talk about things which aren't relevant to the argument.
8. Use another person to mediate.
9. Postpone the argument until later when you have both calm down.
10. It's a bad thing for a couple to argue.